the receptionist has 32 numbers she commonly dials, right now one of the analog phones she has is equiped with 36 speed dial buttons, I am not going to buy an add on module for her, so I'm wondering what a good way of prodiding her with dial relief is <[TK]D-Fender> rue_mohr: You jsut said she has speed dial buttons. F-IN USE THEM :P and if your wondering, no I still cant get the polycom to automatically send when a user dials something that matches it [TK]D-Fender, we are removing her analog sets (all 4 of them) and replacing them with 1 polycom 601 and all 4 of her call display boxes <[TK]D-Fender> rue_mohr: ok/fin/sure wait, do the phones send when the dialed digits match or when they fail to be able to match it? my understanding of the idea was that they send to the server when the dialed digits match the dialplan ~pb http://paste.debian.net/27583/ I dial 12 and the phone sits there looking dumb, it dosn't send the digits sipy, it does match and the phone makes me press "SEND" which, is ofcourse, just a button with the text "SEND" stamped on it, it beinga polycom 601 sipy, xx same as that config file http://paste.debian.net/27583/ <[TK]D-Fender> Poeple configuring Polycom phones via the web interface should be dragged out and shot. Survivors should be shot AGAIN. [TK]D-Fender, but its a good way to confirm there isn't a local setting overriding your server config <[TK]D-Fender> rue_mohr: No, it isn't <[TK]D-Fender> rue_mohr: You can't set the dialplan on the phone locally except for **VIA** the web interface, so if you ahve to go in there to see if you've been going in there then please just put the barrel to your head and pull the trigger now :) none the less, the dialplan on the phone (in its ram for freaking sake) is xx and if I dial 12 it does not send automatically, it makes me press another button (the one with the text "SEND" on it) <[TK]D-Fender> rue_mohr: not a complete description of your dial attempt... yes it is <[TK]D-Fender> rue_mohr: No, it ISN'T I aproach the phone press the "1" key, then i press the "2" key, I then expect it to send the digits automatically as the dialplan is xx but it dosn't <[TK]D-Fender> rue_mohr: it'll NEVER do it as described is it not possable to make it do this? <[TK]D-Fender> rue_mohr: how ELSE have you tried? what? I do not press line keys or anyting, I press 1 and after that 2 thats it <[TK]D-Fender> rue_mohr: take the &^#$ing phone OFF-HOOK no set off hook <[TK]D-Fender> rue_mohr: on-hook = no dialplan no, I expect it to use handsfree what!? it wont auto handsfree? <[TK]D-Fender> rue_mohr: Expect? you EXPECT things? You wouldn't know the scientific process if it ran up and bit you in the face. <[TK]D-Fender> :0 !@#$#@!$ BUGGER! WHY dosn't it just go auto handsfree? * rue_mohr bashes his head on the desk <[TK]D-Fender> rue_mohr: Because it isn't some 20 year old shit Nortel phone you're used to. * [TK]D-Fender HELPS <[TK]D-Fender> WHAM*wham*WHAM*wham*WHAM*wham*WHAM*wham*WHAM*wham*WHAM*wham*WHAM*wham*WHAM*wham*WHAM*wham*WHAM*wham*WHAM*wham <[TK]D-Fender> pwned arg, so they have to either hit speakerphne manually or pick up the handset <[TK]D-Fender> rue_mohr: YES <[TK]D-Fender> rue_mohr: Your concept of thorough testing needs serious work. well, I think I can make them accept that it shoudl do auto handsfree * rue_mohr looks for a switch <[TK]D-Fender> rue_mohr: None. you had me reading the dialplan section of the manual all day just to point out I have to take it off the hook for the dialplan to work so what is the blooming phone doing when I'm just dialing, entertaining me? <[TK]D-Fender> rue_mohr: And I thought that for a second you'd have shown some brains and throroughly tested with the phone OFF-HOOK like the rest of the planet. no I expect it to do "the user is dialing and were not offhook somehow, so I better get offhook, the handset is down, I'll use speakerphone" <[TK]D-Fender> rue_mohr: Did YOU head dial-tone while it was staying on-hook? NO. Please resume vigorous head-desking <[TK]D-Fender> hear* <[TK]D-Fender> rue_mohr: You've earned it hmm so I can also dial 14 and hit 'intercom' and it sends what it has might i point out there is no user manual for the 601? I know how to program it, not use it <[TK]D-Fender> rue_mohr: PARDON?!?! ?? * [TK]D-Fender reaches for his trusty ClueBat (tm) I onyl looked for 2 hours <[TK]D-Fender> rue_mohr: http://tinyurl.com/496svm <[TK]D-Fender> rhombus: http://www.google.ca/search?hl=en&q=polycom+SIP+software+releases+matrix&btnG=Search&meta= <[TK]D-Fender> rhombus: FIRST LINK * [TK]D-Fender winds up for the pitch dont know how you found it, polycom dosn't list the 601 ontheir site <[TK]D-Fender> rhombus: Yes <[TK]D-Fender> rue_mohr: SEARCH BOX * rue_mohr mumbles just a sec <[TK]D-Fender> rue_mohr: http://search.polycom.com/query.html?charset=utf-8&la=en®ionlang=%2Fusa%2Fen&col=usaen&style=zusaen&qt=IP+601+user+guide&submit.x=0&submit.y=0&submit=search http://www.polycom.com/products/voice/desktop_solutions/soundpoint/index.html no 601 <[TK]D-Fender> rue_mohr: As you were told, DISCONTINUED. Go look for Model-T info on Ford's page wihle you're at it. yea my point was thats were I was looking that and google <[TK]D-Fender> rue_mohr: yes, your search and alpha-waves stopped there too... * [TK]D-Fender unplugs the life-support machinery